POLICIES 150-199

Policy & Procedures 155

155 Emergency Services

I. POLICY
Emergency Services shall be maintained at the highest level possible consistent with the needs of the community and sound financial practices.
The Big Canoe Emergency Services effort shall provide supplementary services to the counties’ efforts to maintain the highest possible ISO level. Internal, self-assessments will be conducted on an annual basis to ensure that any deficient areas are addressed.

II. RESPONSIBILITIES
General Manager.

III. SCOPE
This policy governs all Emergency Services components within Big Canoe.

IV. DEFINITIONS
ISO – International Organization for Standardization.
PPC- Public Protection Classification Program - To help establish appropriate fire insurance
premiums for residential and commercial properties, insurance companies need reliable,
up-to-date information about a community’s fire-protection services. ISO provides that
information through the Public Protection Classification (PPC™) program.

V. RELATED POLICIES OR DOCUMENTS 
Procedure 155.1 Emergency Services
I. PROCEDURE
Facilities, equipment, training and other support to Big Canoe fire and EMT personnel will be of
the highest practical level to ensure their safety and effectiveness. 

Every effort will be made to ensure that the counties provide emergency service response in a manner commensurate with other comparable areas of the counties and the needs of Big Canoe.
Agreements may be entered into with Dawson and Pickens Counties to provide Big Canoe
resources for support outside the gates. That support will not infringe upon or otherwise compromise the primary obligation to provide services within Big Canoe. The POA Insurance program will include coverage for this service to the community.

The General Manager will provide periodic written reports, at least annually, to the POA Board
on the effectiveness of the combined county/POA program. At a minimum, those reports will
include data on internal and external response times, county and POA ISO ratings (or one rating
if combined), self-assessments, actions taken to improve services and any other relevant information.

Interim reports are required whenever any policy as stated above is not effective. 

II. RESPONSIBILITIES
General Manager

III. SCOPE

IV. DEFINITIONS

V. RELATED POLICIES OR DOCUMENTS
Approved: June 24, 2015
Big Canoe is a gated, private residential community. Gate access is limited to Property Owners, guests of Property Owners or rental home guests. © 2023. All rights reserved.
Big Canoe® Property Owners Association, Inc.
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